Deming, Juran, Ishikawa y Crosby 1. Concepto de Calidad W. Joseph M. Importancia de la calidad Como se ha mencionado anteriormente, la calidad es satisfacer las necesidades de los clientes, esto trae como consecuencia que surja en las organizaciones la importancia de tener calidad en todas ellas. Presencia en el mercado. Permanencia en el mercado.

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Shelves: 6-sigma , strategy First let me start by saying that Dr Deming is an amazing man. I really took my time reading this book to ensure that I understood it everything he talked about. The big take away I have from this book is not a 14 principles, not the deadly diseases and not the obstacles. The biggest takeaway, for me at least, is how weak I am at applying statistical methods to controlling quality. So much of what he talked about in the second half of the book was over my head. I know now that I need to First let me start by saying that Dr Deming is an amazing man.

I know now that I need to incorporate some accelerated statistical learning into my future. I did enjoy this book and my guess is after furthering my understanding of statistics, this will be come a 5 star book. Deming best summarizes the purpose of the book: "This book teaches the transformation that is required for survival, a transformation that can only be accomplished by man. A company can not buy its way into quality - it must be led into quality by top management.

A theory of management now exists. Never again may anyone say that This book is a must read if you want to be a great manager. Never again may anyone say that there is nothing new in management to teach. Wikipedia is a better source for learning Deming philosophy. As for the style and writing, the book is such a mess that you could spend 3 years researching a doctoral thesis on its flaws, but in 30 minutes this As with many others Most of the content in the book is repetitive and non-specific, despite the use of language that attempts to make it sound specific..

The chapters are not well organized, and information related to certain topics comes and goes. If you could call it information at all. The ratio of rhetorical questions to statements is extremely high. There is a dizzying amount of section outlining however the method is haphazard and jumps around from numbered lists to bold section headers and inline emphasis and it is easy to lose track of what is being enumerated or delineated.

For some reason this really bothered me. One perfect example, opening to a random page deep in the book is this short paragraph in Ch "What characteristic or characteristics are important? What figures are important? What figures should one study by use of a control chart or by any other method?

The answer lies in the subject matter engineering, chemistry, psychology, knowledge of the process, knowledge of the materials, etc. Oh, well you think, probably the next paragraph gets into the meat of it? The previous and next paragraphs are on a different topic. And what is this answer really? Deming has mentioned that when gathering statistics, figuring out which numbers that have been gathered are important is important, and then tautologically tells us that knowledge and statistics will help us analyze numbers.

And finally, you could argue that the entire books is about this topic, so why does he put this random paragraph summarizing his book in the middle of some random chapter?


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