The Charter outlines our supply and service standards and is focused on the transactional elements of our offer that we know are important to you. We have gathered feedback from customers around the world to identify how we can better service your needs and the results were clear — you want simplification, ease of doing business and a reliable and consistent experience. Our ambition therefore is simple: to provide a simple, efficient and effective service experience that is clear about how we offer Castrol products and services, now and in the future. Whilst some of these standards may be different to what you are used to, they are designed to ensure we can deliver a consistent service to you — every time.
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